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Adapting to the New Normal of Payment in 2021: HEDNA Webinar Recap
by Onyx CenterSource in Blog , Hospitality Trends & Research , Hotels ,

Reading Time: 4 minutes From both a consumer and B2B perspective, hotel payment has evolved significantly in response to the global pandemic. In 2020, innovative contactless payment methods and a focus on fraud prevention took center stage, but what will shape payment in 2021? Recently, Onyx’s Senior VP of Product and Marketing Brian Clubb participated as a panelist in […]

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The Top 3 Travel Agency Trends to Watch in 2021
by Onyx CenterSource in Blog , Business Travel , Travel Agencies ,

Reading Time: 4 minutes 2020 brought dramatic ups and downs to the travel industry. Airports recorded a reduction of more than 6 billion passengers. Innovation brought the wonders of travel temporarily to the living rooms of people all around the world living under stay-at-home orders. There was hope in the form of a vaccine that promises a brighter future […]

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The Top 3 Hotel Trends to Watch in 2021
by Onyx CenterSource in Blog , Hospitality Trends & Research , Hotels ,

Reading Time: 4 minutes While 2020 has been extraordinarily tough on travel, the industry is no stranger to periods of slow recovery. In fact, the effects of 9/11 on the profitability of airlines had only subsided for two years before the recession of 2008 hit, resetting the recovery clock. Hotels have traditionally bounced back from recessions quicker than airlines, […]

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Travel Agency Commission Settlement: How to Measure the Effectiveness of Your Commission Payment Process
by Onyx CenterSource in Blog , Hotels ,

Reading Time: 4 minutes Travel agency commission settlement is an important steppingstone to building profitable relationships between hotels and travel agencies. Intermediaries, like travel agencies and OTAs, are an important part of a hotel’s distribution plan, and intermediary payments have grown to be the second largest expense of rooms departments. Along with a desirable hotel offering and tiered commissions, […]

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How to Increase Travel Agent Commissions in 5 Steps
by Onyx CenterSource in Blog , Travel Agencies ,

Reading Time: 4 minutes Travel agent commissions are the travel agency payments received from hotels for the bookings an agent made at the hotel. For example, a commission payment may be 10% of the cost of the client’s room stay. Commission payment percentages vary from hotel to hotel, and travel agents can expect a bit of variance in their […]

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