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Improving Support Services to Advance the Client Experience
by Jennifer Sampson in Blog , Hotels , Travel Agencies ,
July 12, 2024

Reading Time: 3 minutes In this blog post, we will discuss the key initiatives that we have implemented to improve our operational support services, the results we’ve achieved and the feedback we’ve received from our clients.    At Onyx CenterSource, we are dedicated to providing exceptional services to our clients. As part of this commitment, we have been focused […]

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How Can Hospitality Companies Harness the Power of Big Data?
June 26, 2024

Reading Time: 5 minutes In this article, we’ll outline why data hygiene and governance are crucial in keeping your customers and business protected.   “Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” – Geoffrey Moore This quote was uttered over a decade ago, but is more relevant than […]

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Providing a Faster and Smoother Client Support Experience
by Ambra Roveda in Blog , Hotels , Travel Agencies ,
February 23, 2024

Reading Time: 2 minutes In this post, you’ll learn how our dedicated support representatives can serve you better when you have all the necessary information available prior to contacting Onyx Client Support.     As a client of Onyx CenterSource, you might face certain issues or have queries related to your account, payments or other aspects of our services. […]

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Debunking Misconceptions About the Hotel Commissions Process
by Brett Elzinga in Blog , Hotels , Travel Agencies ,
January 26, 2024

Reading Time: 4 minutes In this blog, we’ll set the record straight on some of the top misunderstandings related primarily to transient commissions and payments. Watch this space for a future article around Group, Meeting & Incentive commission payment practices and opportunities.   Payments and commissions are key components of any hospitality business, but the complexity of both has […]

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The Rise of E-Invoicing Worldwide
January 19, 2024

Reading Time: 3 minutes The Rise of E-Invoicing Worldwide: Find Out How You Can Stay Ahead of the Competition In this blog, you’ll gain insight into tax-compliant invoicing, upcoming changes impacting your business and how Onyx keeps you compliant. The global business landscape has witnessed a significant shift toward digitalization in recent years, and tax authorities are no exception. […]

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