The BA role works is an integral part of the Product team. The main responsibilities are the analysis of customer needs and requirements which are documented as detailed functional requirements for the development/SCRUM team(s). The role supports the business stakeholders with product specific expertise and makes sure documentation and user guides for both internal and external users are created and kept up to date.

The role includes testing and approving new functionality on behalf of business stakeholders and works closely with the development team to ensure the functionality built matches the requirements given, as well as documentation of processes and deliverables. The BA must focus on the delivery and making sure the quality of the delivery is as promised.

The Product team is the link between users, the business and the technology team.

This role reports to the Product Owner.


  • Analysis
    • Contribute to establishment of standards and procedures for gathering requirements.
    • Research, identify, and specify requirements to business, operational, or customer problems.
    • Plan and lead requirements gathering and design activities. Collaborate with product, project, and development managers.
    • Interface with internal and external stakeholders to elicit, document, and refine business and functional requirements.
    • Engage with various departments to gain validation and insight.
    • Collaborate with other SMEs and technical leads on identifying and designing the solution.
    • Translate high-level objectives provided by customers into testable, measurable, functional specifications.
    • Follow the requirement definition processes on customer requests and product initiatives.
    • Problem solve through issues and challenges and communicate the results.
    • Assist in developing a framework, approaches, and processes using well-designed user stories, supporting screenshots, and documentation.
    • Manage, update, and communicate evolving requirements documents through user story life cycle.
    • Review and validate requirements with stakeholders and obtain requirements approval and signoff.
  • Process Management
    • Assume responsibility for complex projects, which includes:
      • collaborating with several departments and teams
      • prioritizing tasks from multiples groups within the company
      • achieving deadlines
      • being flexible to needed changes.
    • Assist with the prioritization of initial feature development and ongoing change requests.
    • Facilitate the progress of a work order through the work order process.
    • Ensure established requirements and design processes are consistently executed on projects.
    • Identify process improvement opportunities and lead these improvement efforts with other departments to resolve process issues.
    • Review and approve development acceptance criteria.
    • Validate that the final solution addresses customers’ business needs and requirements.
  • Documentation/Presentation
    • Prepare materials for requirements gathering sessions.
    • Provide inputs and updates to status reports and project management tools like Jira and Confluence
    • Prepare and present product demonstrations to internal and external customers.
    • Develop and maintain consistent output of information that is consumable and presentable to all levels of the company.
    • Create release notes.
    • Create and maintain user guides.
    • Create and maintain file specifications.

Desired Skills and Experience

  • Bachelor’s Degree.
  • Must speak English. Fluency in other languages is valued.
  • Previous experience in Business or System Analyst Critical thinker with tolerance for ambiguity.
  • Proven experience in eliciting requirements and testing
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
  • Experience and understanding of the modern SDLC methodologies and best practices.
  • Strong knowledge in generating process documentation
  • Strong written and verbal communication skills including technical writing skills
  • A positive team player looking to make a positive change.
  • Experience working in an international company, preferably in a hospitality or related business.
  • Good working knowledge of Microsoft Excel, Word, PowerPoint.

If you are interested in submitting an application for this role, please email Becky Ospina at and include your CV and a one-page cover letter telling us why you are interested in the role!