The Scrum Master position is responsible for implementing, facilitating and enabling the Scrum process at the team level for multiple Technology teams. The Scrum Master should be a servant-leader who ensures adherence to standard Scrum practices to continually improve the team’s performance.

The Scrum Master also supports the Product Owner to:

  • Write and estimate User Stories
  • Prioritize User Stories at the appropriate time
  • Refine the team’s work capacity
  • Provide transparency to the work and project status

This role reports to Manager of Application Development


Ensure Scrum, rules, and ceremonies are properly applied by leading, facilitating and supporting the following:

  • Daily stand-up meetings
  • Sprint Planning
  • Sprint Retrospectives
  • Sprint Demos
  • Scrum of Scrum meetings
  • Release Planning Events

Coach the team to:

  • Become a self-governing high-performance team
  • Collaborate and effectively manage work
  • Resolve issues and conflict

Assist the Product Owner in:

  • Maintaining and prioritizing the Product Backlog
  • Writing and breaking down User Stories

Work with the Technology Services leadership to help facilitate:

  • Release Planning Events
  • Scrum of Scrums
  • Program governance
  • System Demos
  • Team status reports
  • Stakeholder management and organizational change management
  • Collaborate with and escalate as required to the Manager of Application Development
  • Remove any impediments to the team’s progress
  • Create and maintain work visibility (Kanban boards, Agile tools, charts, etc.)
  • Gather and maintain team metrics

Desired Skills and Experience

  • Bachelor’s degree or higher from an accredited college/university or equivalent work experience.
  • At least one Agile methodology certification such as:
    • SAFe SA (Certified Scaled Agile Framework Agilist)
    • PMI Agile Certified Practitioner (PMI-ACP)
    • CSM (Certified Scrum Master)
    • PSM (Professional Scrum Master)
  • Formal facilitation training or mentoring under a Scrum Coach
  • More than two years managing projects and/or programs using a formal project management methodology (Scrum, Accelerated SAP – ASAP, Waterfall, etc.)
  • Experience managing stakeholders
  • Experience coordinating or serving on multi-team projects, and working in cross-functional teams or environments
  • Experience in business and solution development, project/program management, and project delivery
  • Excellent understanding of the system development life cycle
  • Ability to interact effectively with various levels within the organization
  • Excellent verbal, written communication and presentation skills
  • If you are interested in submitting an application for this role, please email Becky Ospina at and include your CV and a one-page cover letter telling us why you are interested in the role!