The Scrum Master position is responsible for implementing, facilitating and enabling the Scrum process at the team level for multiple Technology teams.  The Scrum Master should be a servant-leader who ensures adherence to standard Scrum practices to continually improve the team’s performance.

The Scrum Master also supports the Product Owner to:

  • Write and estimate User Stories
  • Prioritize User Stories at the appropriate time
  • Refine the team’s work capacity
  • Provide transparency to the work and project status

This role reports to Manager of Application Development.


  • Ensure Scrum, rules, and ceremonies are properly applied by leading, facilitating and supporting the following:
    • Daily stand-up meetings
    • Sprint Planning
    • Sprint Retrospectives
    • Sprint Demos
    • Scrum of Scrum meetings
    • Release Planning Events
  • Coach the team to:
    • Become a self-governing high-performance team
    • Collaborate and effectively manage work
    • Resolve issues and conflict
  • Assist the Product Owner in:
    • Maintaining and prioritizing the Product Backlog
    • Writing and breaking down User Stories
  • Work with the Technology Services leadership to help facilitate:
    • Release Planning Events
    • Scrum of Scrums
    • Program governance
    • System Demos
    • Team status reports
    • Stakeholder management and organizational change management
    • Collaborate with and escalate as required to the Manager of Application Development
    • Remove any impediments to the team’s progress
    • Create and maintain work visibility (Kanban boards, Agile tools, charts, etc.)
    • Gather and maintain team metrics

Desired Skills and Experience

  • Bachelor’s degree or higher from an accredited college/university or equivalent work experience.
  • At least one Agile methodology certification such as:
    • SAFe SA (Certified Scaled Agile Framework Agilist)
    • PMI Agile Certified Practitioner (PMI-ACP)
    • CSM (Certified Scrum Master)
    • PSM (Professional Scrum Master)
  • Formal facilitation training or mentoring under a Scrum Coach
  • More than two years managing projects and/or programs using a formal project management methodology (Scrum, Accelerated SAP – ASAP, Waterfall, etc.)
  • Experience managing stakeholders
  • Experience coordinating or serving on multi-team projects, and working in cross-functional teams or environments
  • Experience in business and solution development, project/program management, and project delivery
  • Excellent understanding of the system development life cycle
  • Ability to interact effectively with various levels within the organization
  • Excellent verbal, written communication and presentation skills

If you are interested in submitting an application for this role, please email Becky Ospina at and include your CV and a one-page cover letter telling us why you are interested in the role!