We are looking for a Vice President of Support Operations to oversee our global support teams, monitor our organization’s functions and build processes that meet our business needs.

The Vice President of Support Operations responsibilities include tracking business results, performing cost-benefit analyses and monitoring production KPIs. To be a successful Vice President of Support Operations, you should have experience in the same or similar role, managing all business operations and setting goals across the entire organization. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels.  You will ensure that all operational business functions are in line with our strategic goals.

Responsibilities

  • Oversee Support Operations Directors as they lead their global support teams
  • Manage resource capacity and operational budget
  • Ensure all systems operate smoothly and align with our quality standards
  • Maximize the efficiency of all support and business procedures
  • Establish production KPIs and conduct quality assessments
  • Monitor daily operations and address potential issues when they arise
  • Build processes that meet our business objectives and ensure compliance
  • Monitor financial data and recommend solutions that will improve profitability
  • Coordinate with the HR department to ensure our hiring plans meet our business needs
  • Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
  • Monitoring and improving daily functions within Support Operations
  • Building and refining processes based on our business and operational goals
  • Measuring the efficiency of systems and procedures

Desired Skills and Experience

  • Previous experience as a Support Operations Director or in a similar role
  • Experience managing teams of support resources
  • Good knowledge of operations management
  • Experience with forecasting models
  • Experience with Salesforce (Salesforce Dot Com)
  • The ability to interpret financial data and allocate budgets
  • Exceptional communication skills
  • BS in Business Management or relevant field

If you are interested in submitting an application for this role, please email Becky Ospina at usjobs@onyxcentersource.com and include your CV and a one-page cover letter telling us why you are interested in the role!