Chief Operating Officer
As a 20-year veteran of the company, Jennifer Sampson serves as Chief Operating Officer for Onyx CenterSource’s largest functions; Client Services. Jennifer leads more than 100 global employees on teams ranging from client management and support operations to revenue management, metrics and analytics, with teams primarily located in Dallas, Seville, Tønsberg, Manila and Mexico City.
During her tenure at Onyx, Jennifer has led or overseen a number of impactful global initiatives, including the rollout of multiple enterprise support tools and workflows, oversight of large client implementations, and ongoing management of strategic banking partner relationships. Jennifer’s intimate knowledge of Onyx’s vast client base, in addition to her deep industry and Onyx expertise, informs the company’s growth and operational strategies and ensures that the voice of the client is a continued focus.
Prior to joining Onyx, Jennifer served as Senior Vice President of Products for Pegasus Financial Services. She has also held leadership positions in product, operations and implementation throughout her career.
Jennifer earned an MBA in technology and supply chain management from Syracuse University, as well as a bachelor of science in marketing and business administration from Longwood College in Farmville, Virginia. Jennifer currently resides in Dallas, Texas with her husband and dog and continues to enjoy traveling around the world.
“I initially became interested in the hospitality industry with my first job after college at a hotel in Washington, D.C. That experience gave me a lot of exposure to all of the workings of a hotel, and I found it fascinating. I then started travelling for various jobs, and I loved exploring new places and cultures, as well as meeting people from around the globe. I was then fortunate enough to come to work for Onyx where I have the opportunity to combine my interest in the hospitality business with my love to travel. The travel industry just makes sense to me.”