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Reading Time: 4 minutesHoteliers and travel agents have seen hospitality industry trends change and grow over time. But the presence of technology that appeals to millennial travelers—both established and up-and-coming tech—is changing the industry like never before. With millennial travel accounting for 80% of online bookings, transitioning your business efforts to web and mobile is key to staying […]

Reading Time: 3 minutesRecent moves by hotel companies to reduce the commissions paid for groups and meetings is once again stirring talk about whether the traditional model for rewarding travel distribution partners is dying, and if so, what other types of travel distribution incentives might replace commissions. A poll of the audience at Onyx CenterSource’s recent FutureSource conference […]

Reading Time: 2 minutesCuando una parte importante de su empresa gira alrededor de las reservas hoteleras, cada reserva cuenta. Sin embargo, la enorme cantidad de hoteles en los que reserva todos los años puede hacer que sea casi imposible realizar un seguimiento preciso y solicitar el pago de todo el dinero que le adeudan. La experiencia demuestra que […]

Reading Time: 3 minutesDesde que comenzó a haber ventas de habitaciones hoteleras por Internet, las agencias de viajes online han sido las entidades que han generado más odio entre los hoteles. Sin embargo, las relaciones entre los hoteles y las agencias de viajes online no siempre tienen que causar problemas o ser polémicas. Con un poco más de […]

Reading Time: 2 minutesIt happens all too often: the video conference gets dropped; the annoying echo derails an important telephone conversation; or the misinterpreted email threatens to sabotage an important yet virtual relationship. Although we are all dependent on the efficiencies and benefits that technology and global connections bring to us, the imperfections of technology also serve to […]