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3 Key Findings from the J.D. Power 2022 North America Hotel Guest Satisfaction Index Study
by Onyx CenterSource in Blog , Business Travel , Hospitality Trends & Research , Hotels ,

Reading Time: 3 minutes The hotel industry saw great improvement in the last two years with guests reporting high satisfaction with the quality of service, value, and confidence in cleanliness, but that satisfaction has decreased in 2022. According to the recently released J.D. Power North America Hotel Guest Satisfaction Index Study (now in its 26th year ), guests reported […]

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Skift Travel Health Index Recap: 2022’s Top 5 Takeaways
by Onyx CenterSource in Blog , Business Travel , Hospitality Trends & Research ,

Reading Time: 5 minutes After a difficult year for travel in 2020, the industry has seen a steady, but slow rise in domestic and international travel. By the end of 2021, many borders reopened and entry restrictions loosened. With all of the optimism going into 2022, how has the industry performed so far? Onyx has been the exclusive payments […]

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Checking in on Business Travel’s Long-Awaited Return

Reading Time: 2 minutes As 2022 marches on and the travel industry continues to recover from the impacts of COVID-19, business travel seems to be slowly trending upwards. Employees are increasingly willing and ready to travel for work again, to meet face-to-face with colleagues they have not seen since 2020 or before. Travel management companies are more optimistic than […]

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Top KPIs Every Hospitality Professional Should Be Tracking
by Onyx CenterSource in Blog , Business Travel , Hotels , Travel Agencies ,

Reading Time: 4 minutes As a hospitality professional, your day-to-day is likely spent juggling a multitude of tasks in order to keep operations running smoothly. Add on the layer of COVID-19 safety precautions and recovery planning and it’s easy for things to pile up pretty quickly. While these functions can take up a significant amount of time, it’s still […]

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Webinar Recap: Hospitality Payments & Analytics in Recovery: Planning For The Future in an Uncertain Present
by Onyx CenterSource in Blog , Business Travel , Hospitality Trends & Research ,

Reading Time: 3 minutes COVID-19 has undoubtedly had a massive impact on the hospitality industry, including an estimated loss of $4.5 trillion in revenue, but as we move into the second quarter of 2021, there are signs of life at the end of the tunnel. An increase in vaccinations and reopening plans in several regions worldwide have signaled that […]

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