CUSTOMER PORTAL
COMMISSION RECOVERY


RecoverPro: Receive More of
the Commissions You're Owed


A complementary service for customers already consolidating commissions through SurePay, our robust commission recovery offering is the end-to-end solution for your bookings. We manage every aspect of capturing, reconciling, tracking and accounting for commission owed from any hotel with which your agency does business, all over the world. Onyx collects booking data through a seamless process and handles all data matching, collection, follow up, invoicing and reporting needs. Many of the world’s largest travel bookers in the world are among the more than 10,000 travel agents that use our commission tracking and recovery services.

Increased commissions

Clients see an average of 20 - 40 percent increase in commissions using Onyx recovery services.

Reduced administrative overhead

Outsourcing commissions processing to Onyx greatly reduces the internal resources required to administer commissions receivables.

Lower bank fees

With one electronic payment per week in the currency of your choice, greatly reduce bank charges and currency-conversion fees.

Reporting and business insights

Receive full reporting on all commissions paid in one electronic file, including all VAT reports. This provides a complete picture of your hotel business and highlights your most productive hotel relationships.

Agency-friendly invoicing

Our InvoicePro feature provides a complete inventory of documented commissionable transactions for value added taxes to ensure tax compliance for both travel agencies and hotels.

Hotel follow up

Unpaid bookings will be followed up to a full year, ensuring the greatest likelihood of successful commissions recovery.

"WPS (an Onyx CenterSource company) is a great payment platform for our partners to track and reconcile payments to Booking.com.  It is always accurate, and their customer support is first class."
-Alessandro Ristori, Booking.com
"HRS Group operates as an Online Travel Agency and Global Hotel Solutions Provider. We support hotels and other destinations in the distribution of their accommodations as well as optimizing the traveler’s booking experience. This results in thousands of payment transactions worldwide. For that, we found a very reliable partner with WPS (an Onyx CenterSource company) and have been successfully working together for many years. We trust in the innovative payment solutions Onyx offers to us."
-Frank Kaczmarek, HRS Group
"We recommend this service due to its efficient cash collection, accurate reporting and prompt payment to our bank account each month, enabling us to accurately forecast our cashflow position. Over the past 2 years, due to a significant increase in business, our commission payables have doubled, and Net Trans (an Onyx CenterSource company) has continued to deliver above expectations."
-Anne Barnett, Clarity Travel Management
"During the first 15 months of using Net Trans (an Onyx CenterSource company) to reconcile our travel agency commissions, we saw a 20 percent increase in collection. Net Trans also exceeded the performance measures that were put into our contract."
-John Coffman, Direct Travel
"We have partnered with Net Trans (an Onyx CenterSource service) for many years and they are a very reliable, professional partner who has increased our commissions collection ratio significantly. Their excellent reporting tools and customer service is first class and they have helped grow our business substantially. "
-Oliver Megyeri, Verkehrsbüro Group
"When travel agents don’t find their commissions, WPS (an Onyx CenterSource company) always steps in to provide the correct answer within 24 hours. We are very happy and I would definitely recommend using them."
-Alonso Alvarez de Toledo, Made for Spain
"Since we have partnered with Net Trans (an Onyx CenterSource company) our revenue has increased by 10 - 16 percent yearly. Furthermore, the consolidation of payments in a monthly unique bank transfer in Euros simplifies our administrative tasks and allows us to make significant savings in bank charges."
-Romain Cluis, Orsud Voyages
"Onyx CenterSource are professional and provide good value for our business. They are easy to deal with and provide the necessary support that we need. I would have no hesitation in recommending them to any business."
-Graeme Horner, Financial Controller QBT
"Signing up with Net Trans (an Onyx CenterSource service) has increased our revenue from hotel commissions by 35 percent all while simultaneously reducing banking costs and administration efforts."
-Reisebüro Reeg, Lufthansa City Center, Germany
"We have partnered with Onyx CenterSource for the last 5 years. We find them a reliable and professional partner who manage to increase our hotel commission profit significantly. Additionally, it greatly reduces our time spend reconciling our hotel bookings together with giving us some further insight into our hotel revenues. We have no hesitation in recommending their service to others."
-Carl Buerckner, Executive Chairman Platinum Travel Corporation
"After using WPS (an Onyx CenterSource company) for six months, we can confirm that this is a great tool to optimize our commission payment process and save money by avoiding bank fees. It is also important to mention the attentive customer service."
-Olga Cervantes Ochoa, Peru Empire
 

Less Administration, More Revenue

The process of hotel commission tracking, collection and reporting had been a significant challenge for Travizon. Within nine months of implementation, Travizon saw a net increase of 20% in hotel commission collections.

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