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Reading Time: 2 minutesWhen a significant part of your business is centered on booking hotels, every commission payment counts. But the sheer number of hotels you book every year can make it almost impossible to accurately track and chase all the money owed to you. Experience shows that agencies that try to do it all themselves may end […]

Reading Time: 3 minutesSince the dawn of Internet hotel room sales, online travel agencies have been the entities that hotels love to hate. But the relationship between hotels and OTAs doesn’t always have to be costly or contentious. With a little more planning, research and help from channel management specialists and commission payment and recovery services specialists, hotels […]

Reading Time: 2 minutesIt happens all too often: the video conference gets dropped; the annoying echo derails an important telephone conversation; or the misinterpreted email threatens to sabotage an important yet virtual relationship. Although we are all dependent on the efficiencies and benefits that technology and global connections bring to us, the imperfections of technology also serve to […]

Reading Time: 2 minutesWith the beginning of each new year comes the urge to contemplate the past and make predictions about what lies ahead. In the technology and hospitality distribution categories, there is no shortage of potential disruptors to ponder. As we head into 2017, one top-of-mind issue has been pending for a while: the Book on Google […]

Reading Time: 2 minutesIn our last blog, Onyx CenterSource talked with Geert Behets, head of global travel, meetings and fleet management for the Belgium-based pharmaceuticals company UCB, about how his company selects hotels for its preferred provider program. This week, we get his views on relationships between corporate travel buyers, hotel suppliers and the service companies that help […]